1. What Personal Data We Collect and Why
Contact & Quote Request Forms When you fill out our contact form, quote request form, or call/text us through the website, we collect information such as your name, email address, phone number, service address, and details about your electrical service request. We use this information solely to respond to your inquiry, provide estimates, schedule appointments, and deliver the services you’ve requested.
SMS/Text Messaging If you provide your mobile phone number and opt in through our website form, you consent to receive text messages from LTW Electric related to service requests, appointment confirmations, estimate follow-ups, and project updates. Message and data rates may apply. You can opt out at any time by replying STOP to any message. See our Terms & Conditions for full SMS consent details.
Cookies Our website may use cookies to:
- Remember your preferences and improve site functionality
- Understand how visitors use our website (via analytics tools, if enabled)
- Support the security and performance of our site
You can disable cookies through your browser settings, though some site features may not function properly as a result.
Website Analytics We may use website analytics tools (such as Google Analytics) to understand visitor traffic and improve our website. These tools may collect data such as your IP address, browser type, device information, and pages visited. This data is aggregated and does not directly identify you.
Media If we upload images to the website, we take care to avoid including embedded location data (EXIF GPS). Please note that any images publicly available on our site can technically be downloaded, and any location data present could be extracted by visitors.
2. Who We Share Your Data With
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:
- Service providers who help us operate our website, process forms, or send SMS/email communications (e.g. hosting provider, form processing tools, texting platform)
- Legal authorities, if required to comply with a legal obligation or protect our rights
3. How Long We Retain Your Data
We retain contact form submissions and service inquiry data for as long as necessary to fulfill your request, maintain business records, and comply with legal or tax obligations. If you’d like your data deleted sooner, you can contact us directly (see below).
4. Your Rights Over Your Data
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request that we delete your personal data, except where we are required to retain it for legal, administrative, or security purposes
- Opt out of SMS or email communications at any time
To exercise any of these rights, contact us using the information below.
5. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
7. Contact Us
If you have any questions about these Terms & Conditions, please contact us at team@ltwelectricllc.com